1.1. By using, visiting and/or accessing any part of the richpalmscasino.com website and or any sub-domain, website, or mobile application that we own or operate (the “Website”) and/or registering an account on the Website you agree to be bound by these Terms and Conditions, our Privacy Policy, our Cookies Policy and any other rules applicable to our betting or gaming products available on the Website (together the "Terms"), and are deemed to have accepted and understood all the Terms.
1.2. You should read the Terms carefully, if you do not agree with them and/or cannot accept them, please do not use, visit, or access the Website.
1.3. These Terms may be changed by us from time to time for any reason (including compliance with applicable legislation or requirements of regulators). The current version of the Terms will be available on the Website. If you continue to use the Website after such changes come into effect, you are deemed to have accepted such changes to the Terms.
1.4. richpalmscasino.com is operated by Alistair Solutions NV., a company registered under the laws of Curacao under registration number 155702.
1.5. Reference to “you”, “your”, “customer”, “user” or “player” shall mean any person using the Website or any services available thereon and/or any registered customer of the Website.
1.6. Reference to “games” shall mean Casino, Live Casino, Sportsbook, cards, and other Games as may from time to time become available on the Website. richpalmscasino.com reserves the right to add and remove Games from the Website at its own discretion.
2.1. Legal requirements
2.1.1. An “Account” means an account registered by you on the Website after accepting and agreeing to these Terms. By registering an Account you declare that you are over 18 years of age or of a higher minimum legal age as stipulated in the jurisdiction of your residence under the laws applicable to you. It is your sole responsibility to know whether the services available on the Website are legal in the country of your residence. Persons who are under the age of 18 years are not allowed to use the Website and/or any services available on it.
2.1.2. You are not allowed to register on the Website and use our services if you are a resident of Afghanistan, Armenia, Aruba, Azerbaijan, Bangladesh, Belarus, Bhutan, Bonaire, Bulgaria, China, Costa Rica, Croatia, Curaçao, Estonia, France, Georgia, Germany, Guam, Hungary, India, Indonesia, Iran, Iraq, Israel, Kazakhstan, Kyrgyzstan,
Malaysia, Netherlands, Netherlands Antilles, Nigeria, Lithuania, Pakistan, Poland, Romania, Russia, Saba, Serbia, Spain, St Martin, Statia, Syria, UK, Ukraine, Vietnam оr any other jurisdiction than the Central Government of Curaçao. We reserve the right to refuse customers from any other country over and above the aforementioned jurisdictions at our own discretion.
2.2. Registration of Account
2.2.1. In order to place bets, play Games, and deposit money, you need to register the Account on the Website.
2.2.2. To register the Account, you must provide complete and up-to-date information, including a mobile number, e-mail address, username, password and other mandatory information requested on the registration form.
2.2.3. By registering the Account on the Website you agree to specify your legal name. We may take action to check the accuracy of the information you provide. You’re not allowed to change this data, but there are cases in which you can individually request to change the data by contacting Website customer support, such as an honest mistake etc.
2.2.4. If you choose, or you are provided with a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We are not responsible for any abuse or misuse of your Account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party. We will never ask you to reveal your password and will never initiate contact with you to ask you for the memory joggers associated with your password.
2.2.5. Employees, former employees of service providers and/or affiliated persons are not permitted to register the accounts on the Website and cannot exploit the services and promotions available on it. The same rules apply to family members of the above mentioned. Violation of this rule will result in the account being permanently closed and the referred accounts will be considered as fraudulent. Any winnings derived from such activities will be deemed as forfeited by the account holder and only the deposited amount will be returned to the account holder.
2.2.6. You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on said transfers also includes, however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary, or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form
2.3. Account issues
2.3.1. If you forget your password or think that somebody knows the details of your personal data, moreover, if you suspect that another user is taking an unfair advantage through cheating or collusion, you must report the suspicion to us.
2.3.2. We reserve the right to declare any bet or transaction void partially or in full if we, at our own discretion, would deem it obvious that any of the following circumstances have occurred:
1) the Account holder or people associated with the Account holder may directly or indirectly influence the outcome of an event; 2) the Account holder and or people associated with the Account holder are directly or indirectly avoiding the rules of the Website; 3) the result of an event or the bet has been directly or indirectly affected by criminal activity; 4) the odds of an event have significantly been changed due to a public announcement in relation to the event; 5) bets have been placed that would not have been accepted otherwise, but they were accepted during periods when the Website have been affected by technical problems; 6) due to an error, such as a mistake, misprint, technical error, human error, force majeure or otherwise, bets have been offered, placed and or accepted due to this error.
2.3.3. When we close or suspend an Account for whatever reason, we reserve the right to close any future Accounts that may be registered by the same person, device, address, or that may use the same payment wallets or credit cards and void/cancel all bets and transactions of that Accounts.
2.3.4. We offer two-factor authentication (2FA) as additional protection from unauthorized use of your Account. You are responsible for keeping your login information confidential and making sure it cannot be accessed by another person.
2.4. By registering the Account on the Website you undertake, declare and warrant that:
2.4.1. You are over 18 years of age or such higher minimum legal age of majority as stipulated in the laws of jurisdiction applicable to you and, under the laws applicable to you, you are allowed to participate in the Games offered on the Website.
2.4.2. You will use this Website and your Account solely and exclusively for the purpose of your genuine participation in the Games and not for any financial or other operations; your participation in the Games will be strictly in your personal, non-professional capacity for recreational and entertainment reasons only.
2.4.3. You participate in the Games on your own behalf and not on behalf of any other person;
2.4.4. You are not resident in Afghanistan, Armenia, Aruba, Azerbaijan, Bangladesh, Belarus, Bhutan, Bonaire, Bulgaria, China, Costa Rica, Croatia, Curaçao, Estonia, France, Georgia, Germany, Guam, Hungary, India, Indonesia, Iran, Iraq, Israel, Kazakhstan, Kyrgyzstan, Malaysia, Netherlands, Netherlands Antilles, Nigeria, Lithuania, Pakistan, Poland, Romania, Russia, Saba, Serbia, Spain, St Martin, Statia,
Syria, UK, Ukraine, Vietnam оr any other jurisdiction than the Central Government of Curaçao.
2.4.5. All information that you provide to Rich Palms Casino is true, complete, and correct, and you shall immediately notify us of any change of such information.
2.4.6. You are solely responsible for reporting and accounting for any taxes applicable to you under relevant laws for any winnings that you receive from Rich Palms Casino.
2.4.7. All money that you deposit into your Account is not tainted with any illegality and, in particular, does not originate from any illegal activity or source.
2.4.8. You understand that by participating in the Games you take the risk of losing money deposited into your Account.
2.4.9. You shall not be involved in any fraudulent, collusive, fixing, or other unlawful activity in relation to your or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices for your participation in any of the Games. Rich Palms Casino hereby reserves the right to invalidate or close your Account or invalidate your participation in a Game in the event of such behavior.
2.4.10. In relation to deposits and withdrawals of funds into and from your Account, you shall only use credit cards and other financial instruments that are valid and lawfully belong to you.
2.4.11. The computer software that we make available to you is owned by Alistair Solutions N.V. or other third Parties and is protected by copyright and other intellectual property laws. You may only use the software for your own personal, recreational uses in accordance with all rules, terms and conditions hereby established and in accordance with all applicable laws, rules, and regulations.
2.4.12. Games played on the Website should be played in the same manner as Games played in any other setting. You shall be courteous to other players and representatives of Rich Palms Casino and shall avoid rude or obscene comments, including in chat rooms.
3.1. You can sign up (register) and use only one Account on the Website.
3.2. Only one Account for each household, IP address, and computer or device is allowed. If two or more users share the same household, IP address, and computer or device, we must be informed by the respective Accounts’ holders in advance.
3.3. If you sign up or attempt to register more than one Account, for whatever reason, we may block or close any or all of your Accounts at our discretion. We may also void all the bets that have been placed in duplicate Accounts, block bonuses and gifts, and
void withdrawal requests. In addition, any returns, winnings, or bonuses that have been gained or accrued during the duplicate account lifecycle will be forfeited from you.
4.1. You may close your Account at any time and request a withdrawal of the balance of the Account, subject to the deduction of relevant withdrawal charges. To close your Account, you must first cancel any open bets if applicable, and contact the Website customer support. The effective closure of the Account will correspond to the termination of Rich Palms Casino.
4.2. The method of repayment will be at our absolute discretion.
4.3. Rich Palms Casino reserves the right to close your Account and to refund to you the "Available to withdrawal” balance, subject to the deduction of relevant withdrawal charges, at Rich Palms Casino’s absolute discretion and without any obligation to state a reason or give prior notice.
4.4. Rich Palms Casino reserves the right to refuse a withdrawal claim in case of fraud, in which case an Account will be suspended and the payment will not be processed.
4.5. Rich Palms Casino will review all player Accounts and classify them at its discretion. Once a player is classified as a “bonus hunter” or “bonus abuser”, all winnings and bonuses will be void, the Account will be suspended, and the payment not processed.
5.1. We will comply with applicable data protection laws in respect of the personal information you supply to us. Your personal information is processed in accordance with our Privacy Policy, a copy of which is available by clicking here.
6.1. Criminal Activity
In the case when any irregularity (including suspicion of attempted money laundering or fraud) has been noticed, Rich Palms Casino reserves the right to close Accounts and/or report criminal or other suspicious activities provided through one or multiple Accounts to the relevant existing regulatory or law enforcement authorities. All offenders’ Account balances will be blocked, withdrawals will be void, deposits and winnings will be forfeited.
6.2. Collusion and Cheating
Rich Palms Casino is eligible to disable users’ Accounts and forfeit their Account balances (including deposits and winnings) if they are noticed of gaining, attempting to gain an advantage of trading information of their cards or establishing a collusive agreement with other users to take an unfair advantage. These advantages may consist of chip dumping and transfer, discussing a hand during play, multiple using a single Account, soft playing. Rich Palms Casino provides the rigorous examination of play in
both manual and automated ways and investigates all related user complaints. In addition, Rich Palms Casino proactively and randomly examines gameplay and Accounts.
6.3. Fraudulent activity
Once Rich Palms Casino noticed a fraudulent, unlawful, dishonest, or improper activity (including using the VPN, proxy or similar service that masks or manipulates the identification of your real location, or making bets, wagers or poker play through a third party or on behalf of a third party) on the Website, we are eligible to block user’s Account with forfeiting of all Account balances without prior notification. In such cases, Rich Palms Casino reserves the right to report fraudulent activity to existing regulatory and law enforcement authorities, including but not limited to banks, credit card companies and/or any person or entity that has the legal right to such information, and/or taking legal action against such user.
7.1. As part of your use of the Website, Rich Palms Casino may provide you with a chat facility, which is moderated by us and subject to controls. We reserve the right to review the chat and to keep a record of all statements made on such a facility. Your use of the chat facility should be for recreational and socializing purposes and is subject to the following rules.
7.2. You shall not make any statements that are sexually explicit or grossly offensive, including expressions of bigotry, racism, hatred, or profanity.
7.3. You shall not make statements that are abusive, defamatory, harassing, or insulting to the Website.
7.4. You shall not make statements that advertise, promote or otherwise relate to any other online entities.
7.5. You shall not make statements about Alistair Solutions N.V., the Website, or any other Internet site(s) connected to Alistair Solutions N.V. that are untrue and/or malicious and/or damaging to Alistair Solutions N.V.
7.6. You shall not collude through the chat rooms or separate chat. Any suspicious chats will be reported to the relevant regulatory or law enforcement authority.
7.7. In the event that you breach any of the above provisions relating to the chat facility, Rich Palms Casino shall have the right to remove the chat room or immediately terminate your Account. Upon such termination, Rich Palms Casino shall refund to you any funds that may be in your Account over and above any amount that may be owing to us at such time (if any).
8.1. Rich Palms Casino is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the gameplay. Refunds may be given solely at the discretion of Rich Palms Casino.
8.2. Rich Palms Casino shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with Website or its content, including, without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the Website or its content or any errors or omissions in content.
8.3. In the event of a casino system malfunction, all wagers are void.
8.4. In the event a Game is started but miscarried because of a failure of the system, Rich Palms Casino shall refund the amount wagered in the Game to you by crediting it to your Account or, if an Account no longer exists, by paying it to you in an approved manner; and if you have an accrued credit at the time the Game miscarried, credit to your Account the monetary value of the credit or, if an Account no longer exists, pay it to you in an approved manner.
9.1. Rich Palms Casino reserves the right to assign or otherwise lawfully transfer its rights and obligations under the Terms. You shall not assign or otherwise transfer your rights and obligations under these Terms.
10.1. If you have a complaint, you can e-mail the Website customer support at [email protected].
10.2. Rich Palms Casino will use its best efforts to resolve a reported matter promptly.
10.3. If you have a query with regard to any transaction you may contact Rich Palms Casino at [email protected] with the details of the query. We will review any queried or disputed transactions. Our judgment is final.
11.1. These Terms, the Privacy Policy, the Cookies Policy, and any document expressly referred to in them and any guidelines or rules posted on the Website constitute the entire agreement and understanding between you and Rich Palms Casino with respect to this Website and save in the case of fraud it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Rich Palms Casino with respect to this Website.
11.2. A printed version of these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relate to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
11.3. If any provision of these Terms is held to be illegal or unenforceable, such provision shall be severed from these Terms, and all other provisions shall remain in force unaffected by such severance.
11.4. In case of inconsistency of textual content between language versions, the English version of the Website shall prevail.
11.5. These Terms are governed by the laws of Curacao and the parties agree to the jurisdiction of the Curacao courts and to the rules of arbitration in accordance with applicable law.
12.1. We are the sole owners of the trademark Alistair Solutions N.V. and the Rich Palms Casino logo. Any unauthorized use of the Rich Palms Casino trademark and logo may result in prosecution.
12.2. richpalmscasino.com is the uniform resource locator of the Website operated by Alistair Solutions N.V., and no unauthorized use may be made of this URL on another website or digital platform without our prior written consent.
12.3. Alistair Solutions N.V. is the owner or the rightful licensee of the rights to the technology, software and business systems used within this Website.
12.4. The contents and structure of the Alistair Solutions N.V. Website pages belong to Alistair Solutions N.V. ,all rights reserved. The copyright in this Website, including all text, graphics, code, files, and links belongs to Alistair Solutions N.V. and the site may not be reproduced, transmitted or stored in whole or in part without our written consent. Your registration and use of our system do, therefore, not confer any rights whatsoever to the intellectual property contained in our system.
12.5. Links to the Website and any of the pages therein may not be included in any other website without the prior written consent of Alistair Solutions N.V.
12.6. You agree not to use any automatic or manual device to monitor the Website pages or any content therein.
12.7. Any unauthorized use or reproduction may be prosecuted
13.1. Please read the Terms & Conditions carefully and make sure You fully understand them before using any of our services. By visiting the Rich Palms Website, by using any of the services, or by clicking to accept or agree to the Terms and Conditions at the moment that option is presented, You accept to agree to these Terms of our Privacy Policy, incorporated herein by reference, and any other relevant documents published on our Website.
13.2. By opening an account at Rich Palms Casino and playing in a “fun play” or “real play” mode, You confirm that You have read and understood our Terms & Conditions and that You agree to comply with them. Please note that Rich Palms Casino does NOT hold any responsibility for the Terms being misinterpreted. By signing up at Rich Palms Casino, the Player agrees to be bound by these Terms throughout the whole time of usage of the services provided by this Website.
13.3. Rich Palms Casino reserves the right to change, adjust, or edit these T&Cs at its sole discretion periodically without notifying the Customer. That’s why we strongly recommend that You check this page on a regular basis.
13.4. Rich Palms Casino is not responsible for these Terms being partially or fully published on third-party Websites (including any incorrect or incomplete copies of these Terms). The Player should always consult the full, official version of the Rich Palms Casino Terms and Conditions before using any Casino services.
13.5. The original version of this document is written in English and is the primary official source of information about the rules of the Rich Palms Casino. The information contained in these Terms may be translated into various other languages or used in communication (written or oral) in other languages. During the process of translation, some of the information may get lost or misinterpreted. The accuracy of translation and the accuracy of representation in communication cannot be guaranteed. If there are any contradictions, inconsistencies, or conflicts between communications or translated versions and this version of the Terms (written in English), the original document and its information will prevail.
13.6. Rich Palms Casino reserves the right to add or remove any Games and promotions, start or stop any activity, and terminate further membership of the Customer at its sole discretion. The list of reasons which may lead to a termination of membership can be found below under the Participation Terms section.
14.1. The services Rich Palms Casino provides on this Website are for entertainment purposes only. By registering at our Website, the Customer consents that playing with the Casino and placing wagers for real money cannot be considered a source of income. By participating in Games of chance, the Customer hereby confirms and accepts that playing at Rich Palms Casino is done at their own and sole discretion, risk, and of their own volition. Any Players accept and confirm that they’re aware that it might cause losses of money used for placing wagers.
15.1. Rich Palms Casino is the Company’s trade name, and it owns the rights to all the text and graphic materials contained on this Website.
15.2. Since the legal status of online Casinos is still under development in some jurisdictions, new laws may change the way online Casinos are classified. For that reason, we cannot guarantee that we will be able to offer all features of the Casino at all moments, and we reserve the right to amend the Terms accordingly.
15.3. Our Casino does not take any responsibility for assessing the legitimacy of online gambling for the Customers that sign up on this Website. We do not intend to provide our services to residents of jurisdictions where gambling is restricted. Therefore, it is solely the Customer's responsibility to determine the legality of participation in gambling in their jurisdiction and its compliance with local laws relating to gambling on the Internet. If the Customer uses the Website services while being under the jurisdiction that restricts online gambling, he/she is held liable for all the consequences of such decisions.
16.1. Rich Palms Casino allows only one account per person, family, or physical address. Please bear in mind that membership of the Customers who have created multiple accounts can be terminated without prior notification.
16.2. Upon signing up, the Customer is responsible for submitting accurate and up-to-date information. This is obligatory for the withdrawal process and can help Us verify the Customer’s identity. Please bear in mind that memberships of the Customers who have submitted false information may be terminated without prior notification.
16.3. The legal age for the Customer to sign up and play at Rich Palms Casino is 18. We reserve the right to terminate the memberships of the Customers who are found out to be underage without prior notification.
16.4. Users from the following countries are not allowed to deposit and play for real money at our Casino: Afghanistan, Armenia, Aruba, Azerbaijan, Bangladesh, Belarus, Bhutan, Bonaire, Bulgaria, China, Costa Rica, Croatia, Curaçao, Estonia, France, Georgia, Germany, Guam, Hungary, India, Indonesia, Iran, Iraq, Israel, Kazakhstan, Kyrgyzstan, Malaysia, Netherlands, Netherlands Antilles, Nigeria, Lithuania, Pakistan, Poland, Romania, Russia, Saba, Serbia, Spain, St Martin, Statia, Syria, UK, Ukraine, Vietnam оr any other jurisdiction than the Central Government of Curaçao. Rich Palms Casino reserves the right to terminate the memberships of the Customers who are found to be residents of the countries mentioned above. Please also bear in mind that we reserve the right to terminate such an account in case of using a virtual private network connection to access Rich Palms Casino from the regions listed above.
16.5. It’s Your responsibility to check whether it’s legal to participate in online gaming from Your country of residence and to make sure that none of the rules are being violated.
16.6. While the software might be incompatible with some devices and software systems, Rich Palms Casino does NOT take responsibility for any deposits mistakenly made before checking the compatibility of the Casino Website with the user’s software and hardware.
16.7. By providing Your e-mail address upon registration, You agree to receive occasional e-mail correspondence at that address. Rich Palms Casino does not take responsibility for the relevance and accuracy of the promotional and other marketing materials sent to the Customer by any third parties.
16.8. The Players are to be held responsible for the safety of their account credentials and for all the consequences of not doing so. In case you notice any suspicious activity on Your account, make sure to contact our Customer Support immediately for safety reasons.
16.9. You are only permitted to use the Casino for entertainment purposes only. Any other usage of the Website is strictly prohibited.
16.10. Using any electronic, mechanical, robotic, or other devices/software to make playing decisions automatically is strictly forbidden.
16.11. While placing wagers at Rich Palms Casino, the Player realizes that this is their voluntary involvement and is equal to gambling. Therefore, participation may carry the risk of losing money, and Rich Palms Casino is NOT liable for any losses or damages whatsoever incurred by the Player in connection with their use of the Casino.
16.12. In case of any disputes regarding the outcomes of the Games and mismatches between the outcomes shown on the Customer’s Casino interface and the Casino’s servers, the information on the Casino’s servers is considered to be final and compulsory.
16.13. Rich Palms Casino does not take any responsibility for any malfunctions on the Customer’s side (e.g., internet connection, software failure, malicious software, device malfunction, etc.) If such malfunction occurs and affects the wagering process and/or game outcome, the information on the Casino’s servers is considered to be final and compulsory.
16.14. By accepting any prize and/or winnings from Rich Palms Casino, You agree that the Company can use Your name for advertising and promotional purposes without additional compensation. In order to ensure Your total privacy and security, only Your first name and the last name’s initial will be used to publicize the win.
16.15. Rich Palms Casino prohibits all the Company’s employees, their family members, and the Company’s licensees, distributors, advertising agencies, and other business partners from using the Website.
17.1. Rich Palms Casino reserves the right to restrict or end Your use of and access to any services we offer under certain circumstances and without prior notice.
17.2. The reasons for such termination may include, but are not limited to,
17.3. All terminations will be made at our sole discretion, and the Casino will not be held liable for any consequences of the termination of your use of or access to the Casino.
18.1. Rich Palms Casino guarantees fair play at all times by using a certified and audited Random Number Generator (RNG). This cutting-edge system ensures consistently random results and has been extensively tested by running and analyzing millions of game rounds. You can read more about the Rich Palms Casino fair gaming by visiting our Responsible Gaming page.
19.1. Customer privacy and security are our primary concerns. Therefore, we have implemented suitable security policies, rules, and technical measures to protect the personal data under our control from any unauthorized access, improper use, unauthorized modification, unlawful destruction, or accidental loss. We use industry-standard 256-bit SSL encryption, which is the same security used by all major financial institutions.
19.2. Each Rich Palms Casino staff member with access to Players’ data undergoes strict checks and is determined to abide by both the Company rules regarding information confidentiality and prevailing ethical norms
19.3. Usernames and passwords are considered to be confidential information. And it is the Player’s sole responsibility to keep the data mentioned above in private custody. We do not recommend providing Their account data to any third parties, including but not limited to any minor. The Company shall not be required to maintain login information or passwords if the Player misplaces, forgets, loses, or is otherwise unable to enter the Casino because of anything other than the Company’s error.
20.1. Rich Palms Casino allows the Customer to choose one of the following currencies during the registration: USD and AUD. The Player cannot request withdrawals in any other currencies.
20.2. The Casino does not charge any deposit and/or withdrawal fees; however, a bank or payment processor may charge additional processing and/or exchange fees. The Customer shall be held responsible for all processing fees on deposits/withdrawals.
20.3. The Customer is obliged to use payment methods for depositing at Rich Palms Casino, which has been registered under their name. It’s strictly prohibited to use cards or other alternative depositing methods that are registered to other persons or otherwise do not belong to them.
20.4. The primary task of Rich Palms Casino is the safety of the Player. After the first successful deposit, an identity verification procedure is required, during which the Customer shall confirm his/her personal details specified during the registration process, as well as certain payment details by telephone with the Rich Palms Casino customer service representative.
20.5. Rich Palms Casino reserves the right to request documentation for the purpose of identity verification at any time, especially prior to processing any deposits or withdrawals or upon suspicion of fraudulent activity by the Player. Accounts under fraud investigation may be suspended, and winnings may be frozen indefinitely until the investigation period is over.
20.6. Please note that Rich Palms Casino reserves the right to deny the winnings in case any of the documents are missing.
20.7. All transactions are considered irreversible by default. You agree not to make any chargebacks, renunciation, cancellation, or reversal of any of your deposits, and in any such event, all winnings will be void, and you will refund and compensate the Casino for such unpaid deposits, including any expenses incurred by the Casino in the process of collecting your deposit(s).
20.8. Threatening with any of the actions mentioned in article 9.7. of these Terms will be considered a breach of the Rich Palms Casino Terms. That includes written and verbal threats in any form.
20.9. Please keep track of transaction notifications coming to your mailbox to refer to them whenever required.
20.10. Any deposit made by the Player must be wagered at least once before a withdrawal can be requested. Please check the Cashier page to learn more.
20.11. Rich Palms Casino reserves the right to reverse any payments or initiate refunds for any transactions that are considered to carry a risk that is unacceptable for either a legal or security reason. The funds from all such transactions will be returned to the account from which they have originated, and the Casino will notify the appropriate authorities. Any winnings that came from reversed/refunded deposits will be deemed void. If any wagers are made with the funds that come from such deposits or any of the promotional bonuses attached to that deposit, the wagered balance will not be subject to a refund.
20.12. Balance that has been won while playing with a promotion granted by the Casino is subject to our Bonus Terms.
20.13. Before requesting a withdrawal, our system requires a verification deposit with Your preferred withdrawal method. That is done in order to link your withdrawal method account to your Casino account.
20.14. To make a withdrawal, you will need to choose a withdrawal method. However, we reserve the right to pay you out using the most practical option if needed. Depending on your country and jurisdiction, withdrawal methods might vary.
20.15. To process a withdrawal transaction at Rich Palms Casino, You need to provide a particular set of documents:
*Please note that if you want to use another credit/debit card, You will need to provide a completed Credit Card Validation form before requesting your next withdrawal. Make sure you send the full range of documents required for card verification to faxback@richpalmsсasino.com. Rich Palms Casino reserves the right to request additional documentation to verify account information if needed. We also reserve the right to deny winnings if any of the documents are missing. Please note that the approval of submitted documents takes three (3) to four (4) business days (i.e., weekends excluded).
20.16. Any kind of falsification, manipulation, and alteration of the submitted documents is a serious offense that will result in account cancellation and voiding of all winnings.
20.17. All withdrawals at Rich Palms Casino are limited to $500 or AUD 500 per day, or $2,000 or AUD 2000 per week. The Casino reserves the right to divide some payments into multiple installments and send them over a stated period of time. The withdrawal limits can be adjusted by the Casino according to the Customer’s VIP level. Please contact our Customer Support department for further information.
20.18. The Customer has to provide the Casino with their valid and updated banking details and a filled Withdrawal Application Form each time they want to change the account they prefer to use for withdrawals. If the above-mentioned details were not provided, the Casino does not take any responsibility for the funds sent to an inactive or terminated account.
21.1. Rich Palms Casino reserves the right to deny winnings in the following cases:
By claiming any Bonus at Rich Palms Casino, You fully agree to the following General Bonus Terms.
22.1. It is the Player’s sole responsibility to read and understand the T&C of the promotions before redeeming them. It is also required to read each particular bonus description and T&C prior to claiming the bonus.
22.2. In order to receive any promotional money, you must claim a bonus in the Cashier section of the Website or with the help of a Customer Service representative before making a deposit transaction.
22.3. Rich Palms Casino forbids the Player to claim more than one bonus at a time, meaning that the Player is entitled to receive only one deposit bonus per deposit. Bonuses can only be claimed once per Player, account, household, IP address, e-mail address, or computer unless explicitly stated otherwise in the Bonus Terms or Promotions section
22.4. A promotion is considered completed once You have fulfilled the wagering requirements and requested a cashout or if Your balance is below $0,30. All wagering requirements/restrictions of a particular promotion will remain attached to your account while the bonus is yet active. New deposits to your account, when your balance is $0,30 or higher, will keep the remaining wagering requirements and restrictions of a previously uncompleted promotion.
22.5. All bonuses at Rich Palms Casino have a wagering requirement connected to them, which can be checked in the T&C of each Bonus.
22.6. Each bonus allows you to play certain types of Games. Some Games and/or providers won't be accessible while playing with a promotion.
22.7. The following Games cannot be played with bonus funds: Roulette Games, Ride'em Poker, Baccarat, Jackpot Games, Pai Gow, Triple Cash or Crash, Three Card Rummy, War, Dragon Tiger, Craps, and Table Games by Dragon Gaming provider.
22.8. The wagering requirements of bonuses depends on the type of the game and will be counted as follows: Every $1 wagered on Slots contributes $1 to the wagering requirements. Every $1 wagered on Card Games contributes $0.20 to the wagering requirements
22.9. Wagering requirements for all bonuses must be completed on the Games included in the promotion unless stated otherwise. Wagering on a restricted game will void the bonus, and any winnings from the bonus will be removed.
22.10. During an active bonus, the maximum bet per hand, spin, card, etc., is $10. This maximum bet rule will remain active until the wagering requirements have been completed. Betting above this limit will void the bonus and any winnings thereof.
23.1. Welcome Match bonuses are available for your first three deposits after registration.
23.2. The wagering requirements attached to Match bonuses are calculated as (deposit + bonus) x35 for slots and cards.
23.3. Welcome Match Bonuses carry a maximum withdrawal calculated as x20 the deposit amount except where explicitly stated otherwise.
24.1. The wagering requirements attached to Match bonuses are calculated as (deposit + bonus) x35 for specific slots and cards.
24.2. There is no maximum cashout restriction attached to Match bonuses, unless stated otherwise in Bonus T&C. The bonus amount is sticky, and the initial bonus amount will be deducted upon withdrawal.
24.3. Some Match bonuses require specific deposit amounts, which can be checked in each Bonus T&C.
25.1. Cashback is added in the form of Free Chip.
25.2. At least one (1) successful deposit is required to be qualified for Cashback Bonuses.
25.3. Cashback Bonuses can be added if the Players’ playable balance is below $0,3.
25.4. Cashback cannot be added if a Customer’s withdrawal request is in process.
25.5. The wagering requirements attached to Free Chip are calculated as 45x for slots and cards.
25.6. A Free Chip carries a maximum withdrawal calculated as x6 the bonus amount, except where explicitly stated otherwise.
25.7. The rules about Games included in different promo types and maximum bet amount apply.
25.8. New deposits to the Player’s account made on top of the bonus money will keep the remaining wagering requirements and restrictions of a previously uncompleted promotion operative.
26.1. Once the Customer starts playing any real-money Games, they will automatically receive Comp Points.
26.2. Comp points are being rewarded according to the Customer’s Player Class and the game type. Comp points ratio can be changed individually according to your recent activity with The Casino.
26.3. The minimum amount of Comp Points to convert into real money is 100, which converts to $1.
26.4. There are no wagering or maximum cashout restrictions attached to Comp Points.
27.1. Rich Palms Casino reserves the right to cancel the Customer’s account for violation of the rules listed in these T&Cs at any time without prior notification. Any balance in the Customer’s account at the time of such cancellation may be credited to them; however, the Company reserves the right, at its unfettered discretion, to void any winnings and confiscate any balance in the Customer’s Casino account if:
27.2. Rich Palms Casino reserves the right to refuse membership to any applicant as well as to suspend an existing member’s playing privileges due to the reasons mentioned above.
28.1. Notwithstanding anything contained herein to the contrary, the remaining provisions of these Terms of Use shall survive the event of any of these terms is found invalid, unenforceable, or illegal.
28.2. Any unenforceable term shall be severed and deleted by the Company upon realization and after a reasonable period of adjustment while the remaining provisions shall remain in force.
29.1. By making a deposit or using the Rich Palms Casino Website in any way, shape, or form, you guarantee the following to the Casino:
30.1. The Terms and Conditions above and any additional related documents that include terms, rules, policies, or conditions of participation in the services of the Company that the Casino may post in the future constitute the entire agreement between the Player and the Company.
30.2. This agreement supersedes any prior agreements.
30.3. The Casino reserves any rights that haven’t been expressly granted under the Terms and Conditions.
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