Frequently Asked Questions
1. What games does your casino offer?

Players at Rich Palms are invited to enjoy slots (such as Woolf Moon Pays, Buffalo Ways, The Tree of Prosperity, 1000 Winning Nights, and others), cards, roulette, as well as specialties (such as Keno, Bingo, scratch cards, board games) and Live Dealer games.

2. Can I play for free?

You can enjoy all the Rich Palms games for free! We offer a practice mode so that our players can test the games before playing for real money.

3. What device can I use to play?

We welcome players to enjoy Rich Palms on their phone, tablet, PC or Mac.

1. What should I do to deposit?

Here's how you can make a deposit at Rich Palms Casino:

  1. Sign in to your Rich Palms Casino account.
  2. Navigate to the Deposit section.
  3. Choose your preferred deposit method (credit/debit card, cryptocurrency, PayPal, or Interac).
  4. Choose the amount to deposit.
  5. Follow the instructions on the screen.
  6. Wait a couple of minutes till the transaction is completed.
  7. Start enjoying Rich Palms Casino's exclusive entertainment!
2. What depositing methods can I use with you?

You're welcome to deposit via the following methods:

  • credit/debit card (please make sure it is not a pre-paid or gift one). We accept VISA, MC, and Amex;
  • Bitcoin, Ethereum, Litecoin, Tether, USDC, BNB, Dogecoin, Ripple, Solana, Cardano;
  • PayPal;
  • Interac (for Canada players).

Please pay attention that some of the options are available for specific countries/regions. You can check all the options available in your region in the Cashier.

Please note that in order to make a cryptocurrency deposit, you need to own a cryptocurrency wallet. You can create it using services like Crypto.com or MoonPay.

If you already have a cryptocurrency wallet:

  1. Log in to your account and click "Deposit".
  2. Choose the cryptocurrency (Bitcoin, Ethereum, Litecoin, Tether, USDC, BNB, Dogecoin, Ripple, Cardano, or Solana).
  3. Indicate the deposit amount and click "Next".
  4. A unique cryptocurrency address and QR code will appear. This address is valid for that current deposit only. (Please note that you will need to create a brand new deposit address every time you make a new crypto deposit.)
  5. Copy the address, navigate to your preferred cryptocurrency wallet, and send the exact amount to the generated address. Alternatively, use a QR code to make a quick and convenient deposit via your mobile device.
  6. Please do NOT refresh or close the tab or browser when this process is underway!
  7. Please allow up to 15 minutes for the deposit amount to appear on your playable balance.
  8. You can check the status of your transaction directly in your Rich Palms Casino account.
3. How do I change the currency on my account?

Please note that it is not possible to change currency as it is chosen once during account creation. If you notice that the wrong currency was chosen for your account, please contact our Customer Support Desk.

4. How to deposit with Venmo?

At Rich Palms Casino, we've seamlessly incorporated Venmo to offer you a secure and convenient means of depositing crypto. Explore the step-by-step guide below to leverage this exciting feature:

1. If you're new to Venmo, sign up via the app or website to create your account.
2. Complete the required identity verification process as per Venmo's guidelines.
3. Now, you can buy crypto in Venmo following the instruction.
4. Log in to your Rich Palms Casino account.
5. Head to the Deposit section within our platform.
6. Choose the specific cryptocurrency you intend to deposit and its amount.
7. An exclusive deposit address will be generated for your crypto transfer.
8. Open the Venmo website (or app), log in, and go straight to the Cryptocurrency tab.
9. Follow the instructions to initiate your crypto transfer to the generated address.

Your deposited crypto funds will be promptly accessible for gameplay at Rich Palms Casino. Every transaction made using Venmo is encrypted, ensuring the security of your financial information. Plus, you'll enjoy the convenience of instant availability for your deposited crypto funds, ready for gaming at Rich Palms.

Discover more Venmo tips here.

5. I accidentally deposited the wrong amount. What should I do?

Please always double-check the amount you're depositing. However, if such a situation occurs, you need to contact our Customer Support Desk immediately. Please do not start playing if you appear in such a situation. Let us know as soon as possible, and we will find the best solution to fix it for you.

6. Can I use my friend's/brother's/husband's etc. card?

We really appreciate it when our clients use their own cards to place a deposit. We do not advise using someone else's card, as each and every player has to take full responsibility for all the actions at our casino, including the deposits made. If you are making a deposit using someone else's card - part of your responsibilities lies with the cardholder. In addition, such actions can complicate your withdrawal procedure, as we will need to request additional documents from you.

However, in case you do not have any other options than depositing with someone else's card, please provide us with the following documents:

  • Copy of your and the cardholder's IDs;
  • Copy of used credit/debit card;
  • Card Authentication form filled out and signed by the cardholder.
1. How to claim the Bonus?

You can claim any bonus at Rich Palms Casino either from our Bonuses page by clicking "Get Now" or from our Lobby by selecting one of the various bonuses and redeeming it, or by entering the code in the designated field.

If you can't find the bonus you're looking for, Rich Palms invites you to contact our Customer Support for assistance.

2. What games can I play with the Bonuses?

Rich Palms offers different Bonuses for: Slots (except Progressives), Real-Series Video Slots, BlackJack, Multihand Video Poker, Video Poker, Tri Card Poker.

Rich Palms Bonus funds are not eligible for use in the following games: Roulette Games, Ride'em Poker, Baccarat, Jackpot games, Pai Gow, Triple Cash or Crash, Three Card Rummy, War, Dragon Tiger, Craps, Table games by Dragon Gaming provider, games by Spadegaming, BetGames, Betsoft, Nucleus and Saucify providers.

3. Are there any limitations when I play with Bonuses?

We provide you with Bonuses so that you can receive some free money from our casino. However, there are certain conditions you need to follow:

  1. All of the Bonuses have their own wagering requirement. It is the total amount of money you need to place bets for before you can cash out your winnings.
  2. Some of the offers can have max CO. It is the maximum amount of money you can withdraw after the wagering requirement is complete.
  3. Also, the maximum amount of the bet you can place while playing with Bonuses should not exceed $10. If you place higher bets, your winnings will become non-cashable.

In order to check the limitations of an active Bonus and your wagering process, you simply need to click on your balance.

4. What Bonuses do you offer?

We offer our depositors various Bonuses:
- Welcome Bonuses (for the first 3 deposits)
- Regular Bonuses (available after the 3rd deposit is made)
- Crypto Bonuses (improved conditions for crypto deposits
- Holiday offers with awesome conditions available during a certain period of time.

Also, Rich Palms offers different forms of Bonuses for slots and table games:

  • The first group offers a certain percentage on top of your deposit;
  • The second group offers percentages and Free Spins for a particular game (or several games);
  • The third group offers just Free Spins that will be added once the coupon is activated with the deposit.

Please check the Terms & Conditions of the Bonus before redeeming it. If you need any assistance – please contact our Customer Support Desk.

1. How can I cash out my winnings?

Before you request your withdrawal, you need to submit your documents for verification. Once verified, navigate to the "Cashier" section and make sure you don't have any Bonus wagering requirements left and that your account balance is above the minimum amount. After that, you can initiate a withdrawal through your method of choice.

Bank Wire is suggested as the optimal method for withdrawals, but alternatives such as a BTC wallet or credit/debit cards (Visa, Mastercard, and American Express) are also available at Rich Palms.

Please note: our Financial Department has the right to select the most suitable withdrawal method, regardless of your selected method.

2. How long should I wait for my withdrawal?

Withdrawal times may vary, depending on the payment method you choose. All withdrawal times are presented in our Cashier section, along with relevant detailed information. In general, it takes 8-20 business days for you to receive your withdrawals.

There are 3 main steps that you need to pass to receive your winnings:
1) Documents approval. You're sending us the documents to confirm your personal details. Once your documents are received, it takes up to 4 business days for our Finance department to check them. You will receive an email confirmation about the final status from the Finance department.
2) Withdrawal request approval. Once you've requested the withdrawal, it takes 2-7 business days for our Finance to approve your request.
3) The funds hit your balance. It takes from 48 hours to 10 business days, depending on the withdrawal method chosen.

3. How to make a withdrawal request?

Please check out our small video tutorial below on how to make a withdrawal request.

4. What withdrawal methods can I use to get my winnings?

One of the main and the most secure withdrawal options that Rich Palms offers its players is sending their winnings via Bank Wire, that's why all the customers need to provide us with their Bank Wire details in the Withdrawal Application Form.

Additionally, you can choose to withdraw your winnings via credit/debit card (Visa, MC, AmEx) or Bitcoin.

5. Are there any fees?

There are no additional fees from the casino’s side, but we're not to be held responsible for any other fees charged by the payment operators.

1. I was charged a bit higher amount than I actually deposited. What should I do?

Please note that Rich Palms Casino does not charge any fees from our customers. However, since depositing with us is considered an international transaction, the processing bank can apply a small fee to the purchase.

If the amount is higher than expected, you are welcome to contact our Support team and send a screenshot of these transactions. We guarantee to find a pleasurable solution for you to feel comfortable playing with us!

2. I forgot my password. Can you reset it for me?

The password recovery procedure is a simple process at Rich Palms:

  1. Click "Sign In" on the Rich Palms casino website.
  2. Click "Forgot password".
  3. Enter your username and e-mail address, and click continue.
  4. Navigate to your inbox and follow the link received to your e-mail address.
  5. Create a new password.
  6. Sign in again and enjoy your Rich Palms games.
3. How can I contact Customer Support? Can I call for free?

In case you need any help or assistance, our Customer Support team works 24/7. You can contact them via:

All calls on our Rich Palms number are free. However, you can also drop us a message in a Live Chat, and we will give you a callback straightaway.

4. I have a question that is not mentioned here.

Rich Palms is happy to provide you with 24/7 five-star customer service, so we are waiting for your message or call at any time!