Players at Rich Palms are invited to enjoy slots (such as Woolf Moon Pays, Buffalo Ways, The Tree of Prosperity, 1000 Winning Nights, and others), cards, roulette, as well as specialties (such as Keno, Bingo, scratch cards, board games) and Live Dealer games.
You can enjoy all the Rich Palms games for free! We offer a practice mode so that our players can test the games before playing for real money.
We welcome players to enjoy Rich Palms on their phone, tablet, PC or Mac.
Here's how you can make a deposit at Rich Palms Casino:
You're welcome to deposit via the following methods:
Please pay attention that some of the options are available for specific countries/regions. You can check all the options available in your region in the Cashier.
Please note that in order to make a cryptocurrency deposit, you need to own a cryptocurrency wallet. You can create it using services like Crypto.com or MoonPay.
If you already have a cryptocurrency wallet:
Please note that it is not possible to change currency as it is chosen once during account creation. If you notice that the wrong currency was chosen for your account, please contact our Customer Support Desk.
At Rich Palms Casino, we've seamlessly incorporated Venmo to offer you a secure and convenient means of depositing crypto. Explore the step-by-step guide below to leverage this exciting feature:
1. If you're new to Venmo, sign up via the app or website to create your account.
2. Complete the required identity verification process as per Venmo's guidelines.
3. Now, you can buy crypto in Venmo following the instruction.
4. Log in to your Rich Palms Casino account.
5. Head to the Deposit section within our platform.
6. Choose the specific cryptocurrency you intend to deposit and its amount.
7. An exclusive deposit address will be generated for your crypto transfer.
8. Open the Venmo website (or app), log in, and go straight to the Cryptocurrency tab.
9. Follow the instructions to initiate your crypto transfer to the generated address.
Your deposited crypto funds will be promptly accessible for gameplay at Rich Palms Casino. Every transaction made using Venmo is encrypted, ensuring the security of your financial information. Plus, you'll enjoy the convenience of instant availability for your deposited crypto funds, ready for gaming at Rich Palms.
Discover more Venmo tips here.
Please always double-check the amount you're depositing. However, if such a situation occurs, you need to contact our Customer Support Desk immediately. Please do not start playing if you appear in such a situation. Let us know as soon as possible, and we will find the best solution to fix it for you.
We really appreciate it when our clients use their own cards to place a deposit. We do not advise using someone else's card, as each and every player has to take full responsibility for all the actions at our casino, including the deposits made. If you are making a deposit using someone else's card - part of your responsibilities lies with the cardholder. In addition, such actions can complicate your withdrawal procedure, as we will need to request additional documents from you.
However, in case you do not have any other options than depositing with someone else's card, please provide us with the following documents:
You can claim any bonus at Rich Palms Casino either from our Bonuses page by clicking "Get Now" or from our Lobby by selecting one of the various bonuses and redeeming it, or by entering the code in the designated field.
If you can't find the bonus you're looking for, Rich Palms invites you to contact our Customer Support for assistance.
Rich Palms offers different Bonuses for: Slots (except Progressives), Real-Series Video Slots, BlackJack, Multihand Video Poker, Video Poker, Tri Card Poker.
Rich Palms Bonus funds are not eligible for use in the following games: Roulette Games, Ride'em Poker, Baccarat, Jackpot games, Pai Gow, Triple Cash or Crash, Three Card Rummy, War, Dragon Tiger, Craps, Table games by Dragon Gaming provider, games by Spadegaming, BetGames, Betsoft, Nucleus and Saucify providers.
We provide you with Bonuses so that you can receive some free money from our casino. However, there are certain conditions you need to follow:
In order to check the limitations of an active Bonus and your wagering process, you simply need to click on your balance.
We offer our depositors various Bonuses:
- Welcome Bonuses (for the first 3 deposits)
- Regular Bonuses (available after the 3rd deposit is made)
- Crypto Bonuses (improved conditions for crypto deposits
- Holiday offers with awesome conditions available during a certain period of time.
Also, Rich Palms offers different forms of Bonuses for slots and table games:
Please check the Terms & Conditions of the Bonus before redeeming it. If you need any assistance – please contact our Customer Support Desk.
Before you request your withdrawal, you need to submit your documents for verification. Once verified, navigate to the "Cashier" section and make sure you don't have any Bonus wagering requirements left and that your account balance is above the minimum amount. After that, you can initiate a withdrawal through your method of choice.
Bank Wire is suggested as the optimal method for withdrawals, but alternatives such as a BTC wallet or credit/debit cards (Visa, Mastercard, and American Express) are also available at Rich Palms.
Please note: our Financial Department has the right to select the most suitable withdrawal method, regardless of your selected method.
Withdrawal times may vary, depending on the payment method you choose. All withdrawal times are presented in our Cashier section, along with relevant detailed information. In general, it takes 8-20 business days for you to receive your withdrawals.
There are 3 main steps that you need to pass to receive your
winnings:
1) Documents approval. You're sending us the documents to
confirm your personal details. Once your documents are received, it
takes up to 4 business days
for our Finance department to check them.
You will receive an email confirmation about the final status from
the Finance department.
2) Withdrawal request approval. Once you've requested the
withdrawal, it takes 2-7 business days
for our Finance to
approve your request.
3) The funds hit your balance. It takes from 48 hours to 10
business days, depending on the withdrawal method chosen.
In order to make a withdrawal request, you need to fill out the Withdrawal Application Form.
Bank Wire is the safest option for withdrawing your winnings at Rich Palms. Alternatively, you can choose the BTC wallet option or your credit/debit card (if you've used it with Rich Palms previously for depositing).
Please note that while you can choose your preferred method, the Rich Palms Finance department reserves the right to make the final decision on how the winnings will be sent.
One of the main and the most secure withdrawal options that Rich Palms offers its players is sending their winnings via Bank Wire, that's why all the customers need to provide us with their Bank Wire details in the Withdrawal Application Form.
Additionally, you can choose to withdraw your winnings via credit/debit card (Visa, MC, AmEx) or Bitcoin.
There are no additional fees from the casino’s side, but we're not to be held responsible for any other fees charged by the payment operators.
Please note that Rich Palms Casino does not charge any fees from our customers. However, since depositing with us is considered an international transaction, the processing bank can apply a small fee to the purchase.
If the amount is higher than expected, you are welcome to contact our Support team and send a screenshot of these transactions. We guarantee to find a pleasurable solution for you to feel comfortable playing with us!
The password recovery procedure is a simple process at Rich Palms:
In case you need any help or assistance, our Customer Support team works 24/7. You can contact them via:
All calls on our Rich Palms number are free. However, you can also drop us a message in a Live Chat, and we will give you a callback straightaway.
Rich Palms is happy to provide you with 24/7 five-star customer service, so we are waiting for your message or call at any time!