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  • Frequently Asked Questions
    Basic Questions
    Can players from the U.S. join the casino?
    Yes. Players from the U.S. are free to enjoy any of the games from our repertoire. Players can register an account, deposit their money, and make withdrawals, all without any issues. The casino is not targeted at U.S. players only, and gamblers from all over the world are able to join.
    What games can I try at Rich Palms?
    You can try any of the games from our list. We offer card games, slots, progressive slots, several versions of roulette, Live Dealer and even scratch cards. When you deposit an amount, you’ll have all of these games at your disposal.
    Can I try games for free?
    Yes! All of our games are available free to play in practice mode. So you can try as many of them as you want.
    Can I play games on Mac?
    Yes. All of our games are available in instant play mode, and you’ll be able to play them on any device you want.
    Can I play using a smartphone? Are Android and iOS supported?
    Yes. You can play games using a tablet or smartphone. The games from our repertoire are available on both Android and iOS. We have developed a mobile casino that you can try regardless of your device.
    Do I need to download anything?
    No. All of our games are available in instant play mode, and you won’t have to download any additional software. However, you can still try our download version if you want. All of our games are available with both downloadable and instant play options.
    Can I play video poker?
    Yes. We’re providing you the best video poker games available on the market. You can try several versions of video poker at our casino.
    What are the best slots at Rich Palms?
    Among the most popular slots at Rich Palms are Aztec’s Millions, Cash Bandits 2, Bubble Bubble 2, Aladdin’s Wishes, Cleopatra’s Gold, and many more.
    Is there a jackpot when playing slots?
    Yes. There are several slots like Aztec’s Millions that offer a progressive jackpot. The slots with progressive jackpots remain among the most popular ones, since the player can win several million if they hit the jackpot.
    Are your games fair?
    The outcome of each game is determined by RNG (Random Number Generator), and it is certified by a third-party auditor. This means that all of our games are fair, and will provide you with the best possible casino experience.
    Promotions Questions
    How can I claim a bonus?
    All Rich Palms Casino bonuses can be claimed from the Cashier section of your casino account (on the desktop version), or from the Coupons section if you’re using a mobile version. Just go to the aforementioned section, click “Redeem Bonus” or enter your code in the specified field, then just make a deposit and enjoy the games!
    What games can I play using bonus codes?
    Available games are usually tied to bonuses. So if the game is on promotion, you’ll be able to play that specific game. Sometimes, we will offer you a bonus for a certain type, like slots. There’s also the possibility of getting a code that can be applied to any of our games.
    Are there any bonuses I could get for specific games?
    There are several bonuses you can get, and they can be applied to the specific game types. Depending on the type of bonus, you will get a match bonus for your deposit, or else a number of free spins that you can use on a specific slot machine. You can redeem bonus codes in the Lobby by clicking on the Claim Now button.
    Why applying limitations to bonus bets?
    The casino applies bonus play limitations, such as withdrawal limits and bet size limits; this is in order to minimize the chance of bonus abuse. These limitations allow us to offer you generous bonuses with higher percentages and lower WRs.
    Cashier Questions
    How does deposit work?
    You will need to log into your account, proceed to the “Cashier” tab, and select an amount to deposit. Then after the process has been completed, you can finally start playing games.
    What methods can I use to deposit money?
    You can use any of the banking methods displayed in the Cashier section of your Rich Palms Casino account. All the available methods can also be found in the Cashier Cashier section of the website.
    How does withdrawal work?
    You will proceed to the “Cashier” tab as soon as the documentation about your account is verified and sorted. After you’ve completed everything and the sum in your wallet is above the minimum amount, you can then withdraw your money using your preferred method.
    Can I reverse my withdrawal after I requested it?
    You can cancel any withdrawal before its pending period is over. We won’t charge any fees for that, and the money will immediately appear on your casino balance.
    Are there any fees?
    There are no additional fees from the casino’s side, but we’re not to be held responsible for any other fees charged by payment operators.
    How long does it take to withdraw my winnings?
    Withdrawal times may vary, depending on the payment method you choose. All withdrawal times are presented in our Cashier Cashier section, along with relevant detailed information.
    What will appear on my credit card statement?
    The credit card statement on your transactions with Rich Palms Casino won't show your connection either to gambling in general, or to Rich Palms Casino in particular.
    Can I use someone else’s card to deposit or withdraw money with Rich Palms?
    No, it is against the casino’s rules to accept money from or send money to any payment method not listed in the player’s casino account and registered under any name not matching the player’s real name.
    Is it safe to perform financial transactions on an online casino site?
    Yes, indeed it is! Rich Palms Casino uses a special kind of technology, called a “gateway provider,” for our available payment methods. This means that whenever you’re performing any transactions, you’re dealing with your payment operator directly.