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  • Responsible Gaming

    Rich Palms Casino does everything in its power to ensure that each and every player that uses our services is in a safe and responsible gambling environment. We want to offer assistance to anyone with problem gambling issues.

    Underage Gambling

    Let it be known clearly that Rich Palms Casino is not in any way, shape, or form designed to attract and to advertise to minors under the age of 18. Rich Palms Casino firmly and aggressively discourages any attempts by underage gamers to visit our website or use its services.

    It should go without saying that it is entirely and totally against the law to gamble if you are under the age of 18!

    Please, if you are installing casino software or otherwise enabling casino play from a computer that is potentially accessible by minors, we kindly ask you:

    • To install child protection software;
    • To ensure your computer is protected with a password;
    • To never leave your children unattended near your computer with the casino software running;
    • To never allow anybody under the age of 18 to participate in gambling activity;
    • To keep your casino account credentials and credit card information out of reach of children and completely confidential;
    • To educate your children about the legality and potential harm of underage gambling.

    If you know or are aware of anybody under 18 who is registered with Rich Palms Casino, we urge you to contact us immediately so that we may rectify the situation.

    For more detailed information and further assistance with problem gambling, please check out the following websites:

    Fair Gaming

    Games powered by RTG that you can enjoy at our casino are provided to us “as is”, meaning that the game rules, as well as RTP (Return to Player ratio) cannot be changed from our side. The main component of the games is known as RNG (Random Number Generator), and its role is to ensure that the results of all spins are completely random, not connected to each other, and do not have a pattern. It also ensures that the games cannot be tricked in any way. Luck reigns over the Rich Palms Casino’s games, and you can have real confidence in it anytime!

    Avoid Gambling Addiction

    While you are with us, we’d like to remind you about the basic rules of responsible gaming, as abiding by these will help you avoid gambling addiction and errors of judgment related to games of chance. Here they are:

    • Always remember that gambling is not an investment and shouldn’t be considered as a form of income;
    • All of our casino games are based entirely on chance, powered by a Random Number Generator (RNG). There are no strategies, systems, or betting methods that can ever guarantee you some winnings;
    • Never play with more money than you’re comfortable losing;
    • Define a budget for each online play session and then stick to it;
    • Learn the rules of each slot or table game before playing them.

    If you believe that your betting habits are starting to have a negative impact on your responsibilities and personal life, please stop playing immediately and seek help. Here are some of the most reliable and time-proven websites which might help you with any gambling-related problems.

    If you’re not sure whether your problem is serious enough to lead you to seek professional help, you can contact our customer service representatives directly and see how they can help you.

    Account Limits

    Limiting the funds you can play with is an effective way of avoiding problems related to gambling. We can set up your account to have lower deposit limits than those that we have created and set as default. So please do contact us at [email protected] to request your daily and monthly limits.

    Cool-Off and Self-Exclusion

    If you would like to step away or take a break, please contact our Casino Support Department so that we may temporarily disable your account. That way, even if you want to, you won’t be allowed to use our services for the whole of that period of time.

    Again, if you feel that your playing habits are starting to develop into a problem, contact our Customer Support team immediately, so that we may take protective measures to assist you.